This post will explain Kayako is a feature-rich assistance desk that also provides a shared inbox tool. The shared inbox tool focuses mainly on unifying your consumer’s interactions across email, Facebook, Twitter and live chat channels while keeping all of the conversations arranged and accessible. With Kayako you can likewise gain insights on client complete satisfaction and very first reply time.
9 Kayako Alternatives In 2023
In this article, you can know about 9 Kayako Alternatives In 2023 here are the details below;
Why We Recommend This Tool
– House all customer discussions across different social channels in one collective inbox for seamless customer support.
– Collaborate behind the scenes in chat to ask concerns and make sure consumers receive the most pertinent information.
– Automatically designate emails based upon their material.
1. ClientFlow
Supported Email Inboxes: Gmail
ClientFlow works a lot like an email customer, but includes an additional layer of job management that’s focused around helping client service groups. Its basic user interface makes managing your client interaction, approval, and time tracking really simple.
Why We Recommend This Tool
– Assign discussions to particular groups based on their competence to log in and quickly browse to the emails that are most relevant to them.
2. Front
Supported Email Inboxes: Gmail, Office 365
A popular shared inbox software, Front concentrates on saving time by managing your accounts in one location. You can respond to e-mails, SMS, Facebook, Twitter, and live chat, all within the app, providing customers a much better experience no matter where they connect from. Another helpful function is the capability to modify an email as a group, like with Google Docs. This promotes team cooperation while avoiding replicate actions.
With Front you can likewise connect your inbox to more than 50 apps, varying from Asana to HubSpot.
Why We Recommend This Tool
– Easy cooperation when you tag people in email comments to ask clarifying concerns or acquire context.
– Integrates with your preferred CRM and different service apps to add more versatility to your processes.
3. Missive
Supported Email Inboxes: Any Email Client
Missive is not precisely a shared inbox tool, but sooner a full email client. The business’s viewpoint is, “the e-mail part of the application needs to be so excellent, that users wish to consume all their e-mail accounts in it.” Also check Push Notification Services
With that in mind, Missive shows all your e-mail accounts, including your personal accounts. Missive supports all e-mail setups so you can manage group inbox, along with Facebook, SMS and Twitter, accounts from a single location. Also check Remote Employee Onboarding
Why We Recommend This Tool
– Eliminate the confusion that originates from arranging through e-mails by assigning discussions to the proper teams based on their content.
– Support groups can easily work together in e-mail comments.
4. Hiver
Supported Email Inboxes: Gmail
If you use Gmail as your e-mail client, then the Chrome extension, Hiver, might be an excellent choice for your team. Hiver lets you handle and team up on shared inboxes right from your Gmail inbox, which means a low knowing curve since you keep your original inbox interface.
It likewise includes typical shared inbox abilities, like automation, tags, internal discussions, and email distribution.
Why We Recommend This Tool
– Easily delegate tasks and track e-mail development to ensure customers are getting the assistance they need in a timely manner.
– Comment, chat, and share notes with groups without leaving the app for seamless procedures.
5. Helprace
Supported Email Inboxes: Gmail
Helprace is a ticketing system which likewise offers shared inbox capabilities. On top of standard functions like internal notes or tags, you’ll have the ability to route tickets immediately based on a sender’s user group, company, or other characteristics. Helprace likewise permits you to personalize your responses so they look like emails to your clients. Or, if you want something various, utilize the visual editor to produce a customized design.
Why We Recommend This Tool
– Create four channels within your shared inbox (concerns, concepts, problems, and appreciation), so support teams can easily comprehend the kind of action required and get the resources they need before responding.
6. Helpwise
Supported Email Inboxes: Gmail, Help wise servers, & forwards e-mails from your own server
Help wise is a shared inbox for not only e-mail but also SMS messaging, WhatsApp, live chat, and social media. There’s no shared emails included; instead, each user gets their own -password, that makes it a fantastic option for security. In addition, it permits you to collaborate with other team members in real-time with chat functionality and designate or tag messages to the correct team member. Finally, with integrated crash detection, you’ll never ever have another duplicate-email situation. It also has a number of combinations so that you can get the most out of it.
Why We Recommend This Tool
– Seamlessly access discussions with customers throughout your various assistance channels, from SMS to email to WhatsApp to social media.
– Integrates with your favored service tools to assist teams get the context they need about a consumer before replying.
7. Help Scout
Supported Email Inboxes: Any Email Client
Assist Scout stresses their shared inbox tool however they’re a complete platform complete with knowledge base and live chat for your website. With this tool, your team will be competent to see all sports for a contact, consisting of saved replies and personal notes. It is constructed for speed and performance, so the UX is structured, and there are effective automated actions that minimize the time representatives spend on each job. Best of all? It incorporates with HubSpot.
Why We Recommend This Tool
– Create automated replies to inquiries with certain subject lines to answer standard assistance concerns and enable support groups to concentrate on high-touch problems.
– The reference tool enables you to tag other agents in tickets to bring their attention to pertinent concerns.
8. Cerb
Sponsored Email Inboxes: Forwards emails from your own server, & uses Zapier to link email customers. Also check CMS ToolsÂ
Unlike some out-of-the-box services on this list, Cerb markets itself as a fully adjustable workspace where you can develop collaborative workspaces. The shared inbox consists of notices, calendars, project boards, and community websites. It likewise comes with webhooks, plugins, APIs, and more to enhance your workflow. Also check Logo and branding
Why We Recommend This Tool
– Highly personalized collaborative email inbox that assists you finest serve your consumers.
– Project management tools like typical reaction times and calendars simplify team workflow.
9. DragApp
Supported Email Inboxes: Gmail
DragApp is a shared work space that boasts “everything teams require to get work done.” There are three main parts to the software application: shared inbox for cooperation, task management tools for workflow, and an internal group chat for partnership. The objective is to decrease the gap in between e-mail and jobs while serving customers successfully. The shared inbox features activity log, e-mail assignments and notes, shared drafts, accident detection, and automated workflows.
