Field service management software is a tool that allows companies to communicate with and manage their workers who are in the field. In addition, it allows you to have the necessary information quickly and accurately.
It will allow you to coordinate operations and schedule work orders, know the status of the work and have the billing of the completed work. It is a complete software covering different aspects of managing and monitoring the workflow to improve your service.
It allows you to manage and know the following operations of your field service:
- Management of preventive maintenance contracts
- Management of spare parts and inventories
- Integrated billing
- Programming and dispatch of services
- Personal administration
- Work and installation costing projects
- Resource routing optimization
- Customer portals
- Reports and analysis
Below, you can learn a little more about this incredible tool to manage field services and its main benefits.
What is Field Service Management System (FSM)?
A sound field service management system will help you achieve your goals and improve your profitability. This program will help you know customers’ expectations about a service that will allow you to improve and stand out from the competition.
You will obtain precise solutions and know-how to improve communication with your clients, managers, and employees. It is a perfect program for companies that provide services in industries, marketing, subcontractors, engineering, and any company that works with outdoor personnel.
Even the health industry, public transport, and telecommunications use this software.
Why choose a field service management or administration software?
A field service management software or program allows dispatchers, technicians, managers, and business owners to work from a single portal. Service companies need to provide an efficient and high-quality service.
Customer demand is constantly changing, and it is challenging to continue to deliver exceptional service. You will handle the work aspects and stay ahead of the market with a good program. Thanks to technological advances, it is now possible for you to have this type of program in the cloud and make it accessible to everyone in the company.
Everyone will know the same information in real-time to make the best decision for their business.
Top 8 Benefits of Field Service Management Software
Key benefits of this type of field service management system include:
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It will improve job scheduling
A high-quality field service management software will help you develop and manage different tasks with total comfort. A field service business needs a dispatch team and a fluid work schedule to succeed.
With the implementation of FSM software, you will have adequate and precise information to plan your work. You will be able to have an adequate analysis with the right technician to carry out the work, the punctuality of the technicians, etc.
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It will optimize work orders
You’ll be able to improve workflow because you’ll no longer be using old software or paper cluttering your desk. This can affect your company’s productivity because it will delay all the work. Plus, you’ll avoid human errors that can cause you shipping issues, scheduling overlaps, inaccurate data entries, costly lawsuits, etc.
With a field service management system, you will send each project or task to each worker through their mobile phone. It will include the customer’s service history, optimal route to the site, inventory management processing, tools used, and other information necessary to serve the customer.
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Effective communication with customers and field service technicians
To keep your customers long-term, you must provide an efficient and quality service. Retaining customers and reaching new customers is one of a company’s goals, and you need to provide unique work so as not to disappoint them with your products or services.
One of the best options to enhance your services and maintain accurate communication with visiting field service technicians. They will provide real-time information that will allow you to keep customers happy.
Employees and technicians can record quality data, relevant service notes, test results, labor input, and arrival through their mobile devices. In addition, customers who use these types of tools will track the location of technicians.
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Work automation
Field service management software allows you to automate the work and tasks of the company. You will improve workflow, avoid bottlenecks, avoid human error and minimize costs that affect wasted time.
It will allow you to have dynamic programming to facilitate the coordination steps to improve your profitability. Field technicians will need to record important data and make mistakes when recording this information on paper.
With the efficient and automated program, each technician will keep an accurate data record without paper. This field service management software comes with an easy-to-use dashboard that will allow you to track technicians in real-time.
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Management of the knowledge base and the history of each client and employee
Customers are an essential part of every company, and having an up-to-date history of your customers will help you make better decisions. In addition, you will know if an employee is not available, feels sick, left work to avoid losses to your company.
By knowing the history of the client and the employees, you can make quick decisions to find a substitute to do the job.
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Billing will be faster
Billing is an essential aspect of the proper functioning of a company that provides field services. Evaluating the work done and having all the data at hand can take several weeks if done manually.
With the help of a field service management program, technicians will send their work information such as tools and materials used, time spent, the final status of the work, photos of the work, and the client’s digital signature.
The FSM application will automatically generate all invoices faster with the information provided. Thus, they will identify the products available under guarantee calculate the price, documents, and pending commitments.
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Better optimization of resources
You will improve your profitability and optimize the critical aspects that improve your company’s income. You will be able to optimize the routing and assignment of the field team based on their experience to provide a more effective service for your clients and the company.
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Production cost reduction
A cloud-based field service management software will allow you to predict the correct products to send to the field. In addition, it will indicate the proper route that technicians should use to reach the customers’ location.
You will be able to reduce production costs, and at the same time, you will be able to guarantee that your clients obtain quality service.
